This feature has been made keeping in mind specific requirements of an apartment/residential community regarding keeping a track of all the concerns raised by members of the community and having a way to track, update and complete the same.
Traditional ways of maintaining a complaint register and discussing issues in committee meetings cannot be completely replaced at a time but via CommonFloor you can ensure that gradually your community becomes completely e-enabled and all the issues and concerns raised are addressed appropriately.
The benefits of using CommonFloor Issue & Complaints tracker:
1. Can be accessed from anywhere: Filing, tracking and updating the same becomes very convenient.
2. Transparency: Issue handling is very transparent, all the open issues are visible along with the concerned authority to handle it.
3. Decision making: You can create a poll along with a issue to get people’s opinion on the same and hence decide future course of action.
4.Property Manager overview: You can keep track of how issues are handled by the property manager and what is the turn around time for same.
We talked to our communities and below is the need that they had.
There are two kinds of issues a resident can raise :
a) Personal (Related to his house) : ex. Tap in sink is leaking, Need carpenter for door etc
These kinds of complaints are generally handled by the property/estate manager who handles day to day working of the complex. On commonfloor these issues directly get assigned to property manager(if his account is enabled else to moderator) and a notification email for the same is sent.
b) Common Issue ( Issue concerning the community at large): All issues like Security, water, sanitation etc which affect the entire community can be filed as common issue on commonfloor and is visible to allt he other members of the community to comment and express their views along with creating an opinion poll for suggested solutions. These issues get addressed to concerned member of the committee handling issues of that category.
Every issue can be updated, closed, dismissed and archived to keep a track of happenings.
Most of the committees use the issue tracker as a single store for all their community issues. They follow the process as below:
1. Make a list of all issues pending to be discussed before going for the committee meeting.
2.Discuss the issue list, also make note of the updates on the same. In case new issues are discussed same are also noted.
3. After the meeting along with sending the meeting minutes to the all the committee members, all the updates to related issues are done and new issues are filed in the Issue tracker and then the normal process of tracking takes place.
The above process ensures you never miss an issue and all the community problems get solved.
Find below how you can use this feature with ease, do let us know your feedback on the same:
So go ahead, implement the Issue Tracking system for your community now
